James was absolutely wonderful. My 6.5 year old daughter hates needles and has had a very hard time in the past with lab work. Recently, FedEx delayed delivery of her blood draws from an out of state Doctor and we had to complete additional lab work. James communicated with me multiple times prior to arrival, reached out directly to the lab to make sure all required procedures were followed, and made my daughter feel safe and comfortable throughout the process. He asked about her favorite activities, told her about his own child, and even counted with her as he was drawing the labs. He then told her it took a little longer because he used a smaller needle to lessen the pain (she didn't even know he had to stick her twice!). When he was finished, my daughter whispered in my ear "If I ever have to have my blood taken again, I want him to do it. He was so nice." We have already recommended James & Phlebo On The Go to our friends with children. We will definitely be using their service again if/when additional labs are needed for our children. Thank You!!!